Terms for creating with Visutta.

1. Provider and scope

Visutta is operated by Niklas Koeder in Germany. The legal form, service address, telephone number and applicable registration or VAT details remain [TO BE COMPLETED] in our Legal Notice (Impressum). These are outstanding provider disclosures; pre-release access does not remove statutory obligations.

These Terms cover the Visutta website, Studio and Pro interfaces, applications, APIs, generation, collaboration and support (the "Service"). You explicitly accept the Terms when registering or activating an owner-created account. Acknowledging the Privacy Policy is a separate acknowledgement, not consent to every processing activity. An organization's representative must have authority to enter into its contract.

A paid order is a separate contract under the offer and checkout information presented to you. The order confirmation identifies the purchase and applicable terms. Individual agreements and mandatory consumer rights take precedence over conflicting provisions here.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract. Account information must be accurate and kept current. Take reasonable care to protect your credentials. Responsibility for misuse depends on your conduct and the applicable law; unauthorized activity is not automatically treated as your fault.

• Do not share a personal account or bypass seat and access limits.
• Notify us promptly if you suspect unauthorized access.
• Use team and collaboration invitations only for intended recipients.
• Manage invitations and permissions lawfully; inviting another person does not make you automatically liable for their independent conduct.

3. The Service

Visutta helps users plan scripts, manage production memory, create and edit image, video, music, and voice assets, review takes, and assemble productions. Features, models, limits, and supported formats may vary by plan, provider availability, location, or release stage.

The Service is a creative production tool, not legal, medical, financial, safety, or other professional advice. You must evaluate the suitability and legality of every project and output before using or publishing it.

4. Plans, billing and credits

Subscriptions and cancellation

The order page and checkout identify the plan, total price and applicable taxes, payment interval, included allowance, seats, initial term and renewal conditions. Monthly plans continue until cancelled. New annual plans bought under these Terms end after the paid year and do not automatically renew: you must explicitly purchase another year to continue. They release their included allowance in monthly cycles unless the offer expressly says otherwise. Stripe processes payments; Visutta does not normally receive full payment-card details.

You can declare cancellation at any time through Cancel contracts, without signing in, or use the available billing controls. The public form provides an immediate downloadable dated receipt and queues an acknowledgement for prompt email delivery, with retries if delivery fails. The declaration is received when recorded, even if contract matching and processing occur later. Cancellation ends the subscription at the requested date where permitted, or the earliest legally possible date; withdrawal and extraordinary termination rights remain unaffected.

For consumers protected by German law, automatic continuation after an initial fixed term may only be for an indefinite period with a cancellation notice period of no more than one month. An annual payment interval does not create a further fixed annual commitment or remove that right. A conflicting billing-portal end date does not limit your statutory entitlement; use the public cancellation form or contact support for correction and any repayment due.

Credits and generation charges

• Subscription credits are a monthly allowance. Unused subscription credits expire at the displayed cycle boundary and do not roll over. A renewal-processing grace period may temporarily extend availability; the account shows the final time where applicable.
• Separately purchased top-up credits remain separate and do not expire unless an expiry is clearly disclosed before purchase. Credits are service units, not a deposit or transferable money.
• The interface estimates a job's cost using its model, quality, duration, resolution, sound and other selected options. A reservation may be held when accepted. The ledger records the final settlement and releases or refunds a reservation when a job fails or is cancelled before billable output.
• Director usage is a separate allowance or charge where the plan says so. Any disclosed additional effort charge forms part of the requested workflow. A successful generation is not a guarantee of subjective artistic satisfaction.
• We do not apply a later price change retroactively to accepted work. Contact support about an unexpected charge, duplicate settlement or charge without delivered media.

Consumed credits and successfully delivered work are ordinarily not refundable solely because you change your mind. This does not exclude withdrawal, defective-service remedies, price reductions, repayments following lawful termination or any other mandatory rights.

Referrals

An eligible existing subscriber may receive a one-time credit reward of 5% of the credits issued for a referred new customer's first qualifying paid subscription purchase, rounded down to a whole credit. For an annual plan this uses the first issued monthly allowance, not twelve months of credits. The referrer must hold a qualifying personal subscription or own a qualifying team subscription both at signup attribution and when the reward is assessed. Renewals, later upgrades and repeat purchases do not create another referral reward for that customer. Self-referrals, duplicate identities and artificial transactions are not eligible. Rewards are credits, not cash; corrections may be made for an invalid or reversed qualifying payment as permitted by law.

Billing documents

Provide accurate billing identity, address and applicable business tax information. We provide receipts and legally required invoices through the configured billing channel; contact support for a missing or incorrect document. Electronic delivery does not limit a legally required invoice format or other statutory rights.

5. Consumer right of withdrawal

If you are a consumer entitled to withdraw from a distance contract, you generally have 14 days from conclusion of a service contract to do so without giving a reason. To exercise the right, send an unambiguous declaration before the deadline using Withdraw from a contract, email support@visutta.com, or the service address in the Legal Notice. The online form is available without login and provides an immediate downloadable dated receipt. An acknowledgement is queued for prompt email delivery and retried if delivery fails.

You may use this statement, but it is not mandatory: "To Niklas Koeder / Visutta, [SERVICE ADDRESS TO BE COMPLETED], support@visutta.com: I hereby withdraw from my contract for [service/order or part of it], ordered/concluded on [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper]." Identify the contract or part you are withdrawing from and a contact address for confirmation. Our online form does not require a postal address or signature.

Where withdrawal applies, we reimburse payments covered by the withdrawal, including any legally refundable delivery costs, without undue delay and within 14 days after receiving it. We use the original payment method unless expressly agreed otherwise and do not charge a reimbursement fee.

If you expressly request service performance before the withdrawal period ends and the statutory conditions are met, proportionate payment may be due for the service supplied until withdrawal. Service and digital-content rules differ: starting a generation alone does not waive your right. We rely on loss of the right only where all applicable express request, consent, acknowledgement and durable-confirmation conditions are satisfied. Inadequate statutory information can extend the withdrawal period.

6. AI outputs and human review

AI output is probabilistic. It may be inaccurate, incomplete, inconsistent, offensive, unsuitable, or similar to content produced for another user. References and prompts improve control but do not guarantee identity, continuity, factual accuracy, uniqueness, or legal clearance.

• Review every output before publication or commercial use.
• Verify facts, rights, releases, credits, and required disclosures.
• Do not rely on output for consequential or high-risk decisions.
• Keep source materials and human editorial responsibility for final work.

7. Customer Content

"Customer Content" means prompts, scripts, files, recordings, images, video, audio, project memory, instructions, feedback, and other material you submit to the Service. As between you and Visutta, you retain your rights in Customer Content.

You grant Visutta a limited, worldwide, non-exclusive license to host, copy, process, transform, transmit, and display Customer Content only as needed to provide, secure, troubleshoot, and support the Service and to comply with law. This includes sending the material to the model provider selected by you or required by the requested workflow.

You confirm that you have all rights, permissions, releases, and lawful bases required for Customer Content, including rights relating to copyright, trademarks, confidential information, personal data, likeness, and voice. Do not upload secrets or regulated data unless the feature and your contract expressly support that use.

8. Output rights

As between you and Visutta, and to the extent permitted by law and the applicable provider terms, Visutta does not claim ownership of output generated for your account. This does not guarantee that copyright or another exclusive right exists in an output, that an output is unique, or that it is free of third-party rights.

You are responsible for clearing and documenting the rights needed for your intended use. Visutta retains all rights in the Service, software, interfaces, workflows, documentation, trademarks, and materials that are not your Customer Content or generated output.

9. Synthetic-content transparency

You must preserve machine-readable provenance or labels supplied with an output where reasonably possible. You must clearly disclose artificial creation or manipulation when required by law, platform rules, or the context, especially for realistic depictions of people, places, entities, or events that could be mistaken as authentic.

Artistic, fictional, satirical, and analogous works may allow a disclosure that does not interfere with normal enjoyment, but you remain responsible for applying the correct rule to your publication.

10. Acceptable use

You may not use the Service to create, upload, facilitate, or distribute:

• illegal content or conduct, or material that infringes third-party rights;
• child sexual abuse material, sexual exploitation, or sexualized depictions of minors;
• non-consensual intimate imagery, abusive impersonation, or harmful deepfakes;
• fraud, phishing, malware, credential theft, evasion, or deceptive identity practices;
• targeted harassment, credible threats, or content intended to cause physical harm;
• high-risk biometric, employment, credit, insurance, education, law-enforcement, or medical decisions;
• attempts to extract provider secrets, bypass safeguards, overload the Service, or access another tenant;
• content or data you are not authorized to process.

We may remove content, restrict features, reject jobs, preserve evidence, or suspend accounts when reasonably necessary to enforce these rules, protect users and infrastructure, or comply with law. You may appeal a content or account decision through support.

11. Teams and collaboration

Independent accounts can use a personal workspace and, subject to current limits, join up to two teams. The header workspace switcher selects the active context. Team owners control seats, role permissions, member limits and the shared team allowance. A generation in a team context uses the authorized team allowance; personal work uses the personal allowance.

Accounts created and managed by a team owner are restricted to that team: they have no personal workspace, cannot join unrelated teams and cannot buy their own plans or top-ups. Each person must accept the Terms and acknowledge the Privacy Policy before first account activation. An owner cannot provide that personal acknowledgement on their behalf.

Owners and authorized members can see and change shared project content and usage according to their permissions. Team access does not grant access to an independent member's personal workspace. Removing a member stops future team access, but prior shared contributions and necessary billing or activity history can remain. Owners must communicate their own workspace privacy rules and manage access lawfully.

12. Third-party services

Requested model workflows can use OpenAI, Google, BytePlus/ByteDance, Kling/Kuaishou (including routing through Replicate), MiniMax, ElevenLabs and a configured music-generation service. Other models, including configured LTX workers, run through Visutta's processing infrastructure. Authentication, payments, email, hosting and delivery use separate service providers. The Privacy Policy explains the data categories and purposes; payment processors are not sent your creative references just because they process a purchase.

Models may be replaced or disabled for legal, security or provider-availability reasons, subject to the consumer protections in sections 16 and 17. Additional conditions that affect an order must be made available before you accept it; this paragraph does not incorporate unknown future provider terms or remove Visutta's responsibility for its own contract.

Third-party names and logos identify compatible services and remain their owners' property. Their display does not imply endorsement, sponsorship or partnership.

13. Storage, export, and deletion

Visutta stores account state, projects, prompts, references, job history, billing records, and generated media to provide persistent workflows. Generated and uploaded media is copied into Visutta-controlled object storage where possible because provider URLs can expire.

You should export important work and maintain your own archive. You may delete projects or media where the interface provides that control and may request account deletion through support. Deletion can be delayed by active jobs, legal obligations, fraud prevention, dispute preservation, and rolling backups. The Privacy Policy explains the applicable criteria.

14. Availability and beta features

We aim to operate a durable production service, but uninterrupted access is not guaranteed. Provider outages, queue pressure, maintenance, network failures, model changes, or force majeure may delay or interrupt work. Beta status does not remove agreed performance obligations or statutory remedies. Changes are subject to section 17.

Published service descriptions and plan pages explain current capabilities. They are not a guarantee that every model or feature will remain available indefinitely.

15. Suspension and termination

You may stop using the Service and cancel a subscription at any time. We may suspend or terminate access for material breach, unlawful or abusive activity, payment failure, security risk, or where continued provision is unlawful or technically impracticable. Where reasonable, we will give notice and an opportunity to cure or export content.

Provisions concerning payment obligations, rights, disclaimers, liability, dispute resolution, and content needed for legal compliance survive termination.

16. Warranties and liability

Mandatory statutory rights, including consumer rights for digital products, remain unaffected. For a defective digital product, consumers may be entitled to cure, a price reduction, termination, reimbursement and damages under the applicable statutory conditions. Necessary conformity and security updates remain our responsibility for the legally required period. Otherwise, the Service is provided with the capabilities and limitations described at the time of use. We do not promise that AI output will be accurate, unique, non-infringing, or fit for a particular purpose.

Visutta's liability is unlimited for intent and gross negligence, injury to life, body, or health, fraudulent concealment, guarantees expressly assumed, and liability that cannot legally be limited, including applicable product-liability law.

For slight negligence, Visutta is liable only for breach of an essential contractual obligation whose performance is necessary for the contract and on which you may ordinarily rely. In that case liability is limited to the foreseeable, contract-typical damage. These limitations also apply to our representatives and agents. They do not restrict mandatory consumer remedies.

Business customers will indemnify Visutta against substantiated third-party claims caused by their unlawful Customer Content or material breach of these Terms, to the extent legally permitted and subject to prompt notice and control of the defense. This indemnity does not apply to consumers.

17. Changes to the Service or Terms

Beyond changes needed to maintain conformity, valid reasons for a service change include a legal or security requirement, a provider discontinuing an API, or compatibility with supported technology. For consumer digital products, changes must satisfy the applicable statutory conditions, including no additional cost and clear information. A broad wish to alter the product does not override an agreed essential feature.

If a change adversely affects a consumer's access or use beyond a minor extent, we provide advance information on a durable medium about the change, timing and applicable termination right. Where section 327r BGB applies, the consumer may terminate free of charge within 30 days of receiving that information or the change taking effect, whichever is later, subject to the statutory exception where the unchanged conforming product remains available without additional cost.

Terms changes do not apply retroactively to accrued rights. We obtain renewed agreement where required; silence or continued use is not blanket acceptance. Previously accepted document versions remain available in the document archive linked below.

18. Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers retain the mandatory protections that would apply without this choice of law, including those of their habitual residence where applicable. Statutory jurisdiction and access to courts remain unaffected.

Visutta does not voluntarily participate in dispute-resolution proceedings before a consumer arbitration body. Any legally mandatory participation remains unaffected. You may contact support to seek a solution, but doing so is not a condition for exercising legal remedies.

19. Contact

Contract, billing, legal, withdrawal, and content notices can be sent to support@visutta.com. Include the account email, relevant project or job identifier, and enough detail for us to investigate without sending unnecessary sensitive information.